bitbet Privacy Policy

bitbet ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who visits, registers with, or otherwise interacts with the bitbet.onl website and its associated services ("the Platform"). This Privacy Policy ("Policy") sets out the basis on which personal data we collect from you, or that you provide to us, will be processed by us.

This Policy applies to all players, visitors, and prospective users of the Platform, including individuals located in or accessing the Platform from Bangladesh. By accessing or using the Platform, you acknowledge that you have read , understood, and agree to the data practices described in this Policy. If you do not agree with any part of this Policy, you must not use the Platform.

This Policy should be read in conjunction with our Terms & Conditions, which govern the overall legal relationship between you and bitbet. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless otherwise stated.

We may update this Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. Where changes are material, we will notify you by posting a prominent notice on the Platform. Your continued use of the Platform after any update constitutes acceptance of the revised Policy.

bitbet collects personal data in two ways: data you provide directly, and data we collect automatically when you use the Platform. The categories of personal data we collect include:

• Registration data: Full name, date of birth, email address, username, and password (stored in hashed form). This data is required to create and maintain your account.
• Identity verification (KYC) data: Government-issued national identification card number, passport details, selfie photograph, and proof of address. Collected when you complete the identity verification process prior to your first withdrawal.
• Financial data: Mobile wallet number (bKash, Nagad, Rocket, Upay), bank card details (card number, expiry — stored via our payment processor's tokenisation system, not directly by bitbet), transaction history, deposit and withdrawal records.
• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, time zone, language settings, and device identifiers.
• Usage data: Pages visited, session duration, games played, bets placed, betting history, promotional offers viewed and claimed, and navigation patterns within the Platform.
• Communications data: Content of emails, live chat transcripts, and support tickets you submit to bitbet. This data is retained for quality assurance and dispute resolution purposes.
• Location data: General geographic location derived from your IP address. We do not collect precise GPS-level location data.
• Referral data: Information about the affiliate, partner, or promotional channel through which you arrived at the Platform, where applicable.

We do not knowingly collect data from individuals under the age of 21. If we become aware that data has been collected from an underage individual, that data will be deleted promptly and the associated account closed.

bitbet uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your player account, including processing login authentication and account recovery requests.
• Service delivery: To provide you with access to casino games, sports betting markets, live dealer tables, crash games, and all other features of the Platform.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard, and any other supported payment methods.
• Identity verification: To verify your identity and age in accordance with our responsible gaming and anti-fraud policies, and to comply with applicable AML obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other conduct that violates our Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns and identify indicators of problem gambling, and to apply deposit limits, session limits, cool-off periods, and self-exclusion requests.
• Customer support: To respond to your enquiries, resolve disputes, and process complaints submitted via email or live chat.
• Personalisation: To tailor promotional offers, game recommendations, and communications to your account history and preferences, where you have not opted out of marketing.
• Legal and regulatory compliance: To fulfil our obligations under applicable law, to respond to lawful requests from competent authorities, and to enforce our contractual rights.
• Analytics and improvement: To understand how players use the Platform, identify technical issues, and improve the quality, performance, and breadth of our services.

bitbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing partners receive the minimum financial data required to process your transactions securely.
• Game content providers: Software providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session and gameplay data necessary to deliver their game content and verify game integrity. These providers do not receive your full identity data.
• Identity verification providers: Third-party KYC and AML compliance services may process your identity documents and biometric data for the purpose of age and identity verification. These providers operate under strict confidentiality agreements.
• Fraud detection and security partners: Specialist fraud prevention platforms may process your device data, IP address, and behavioural data to identify and prevent fraudulent account activity.
• Analytics providers: Aggregated, pseudonymised usage data may be shared with analytics platforms to help us understand Platform performance. No personally identifiable information is shared for analytics purposes.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to protect our legal rights or the safety of users.
• Affiliate partners: Where you were referred to bitbet through an affiliate partner, that partner may receive confirmation of your registration and, where contractually required, aggregate statistical data on qualifying activity. No sensitive personal data (KYC documents, financial details) is shared with affiliates.

All third-party data processors engaged by bitbet are required to process personal data only on our instructions and in accordance with appropriate data security standards. We do not permit third-party processors to use your data for their own independent purposes.

The bitbet Platform uses cookies and similar tracking technologies to operate certain features, improve your experience, and collect usage analytics. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following categories of cookies:

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may impair your ability to use some features of the Platform. Continued use of the Platform after being notified of our cookie practices constitutes consent to our use of strictly necessary cookies.

bitbet implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

bitbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

As an individual whose personal data is processed by bitbet, you have the following rights in relation to your data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.

The bitbet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal data to us, please contact [email protected] immediately. We will promptly investigate the matter, close any identified underage account, and delete associated personal data in accordance with applicable law.

bitbet employs automated and manual age verification checks as part of the registration and KYC process. Accounts found to have been created using a false date of birth will be closed and all associated data handled in accordance with our Terms & Conditions and this Policy.

Where you have opted in to receive marketing communications during registration or through your account settings, bitbet may contact you with promotional offers, bonus announcements, tournament alerts, and seasonal promotions relevant to Bangladesh — including BPL season offers, Eid bonus campaigns, Pohela Boishakh promotions, and T20 World Cup betting specials.

Marketing communications may be delivered by email. We will never send unsolicited SMS or phone call marketing. You may withdraw your consent to marketing at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email.
• Updating your communication preferences in your account settings.
• Contacting [email protected] with a request to opt out.

Opting out of marketing does not affect the delivery of transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC request emails — which are sent regardless of marketing preference because they are required for the operation of your account.

bitbet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post a prominent notice on the Platform and update the "Last updated" date at the top of this page. Minor clarifications or editorial corrections may be made without formal notice.

Where a material update significantly changes how we process your personal data — for example, if we begin sharing data with a new category of third party — we will notify you by email (where we hold a valid email address for you) at least 14 days before the change takes effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically. The most current version will always be available at bitbet.onl/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bitbet processes your personal data, please contact our support team:

Email: [email protected]

Please include "Privacy Enquiry" in the subject line of your email so that your message is directed to the appropriate team member. We aim to respond to all privacy-related enquiries within 5 business days.

Now that you have reviewed our Privacy Policy, you are welcome to explore everything bitbet has to offer. If you have any questions about your data or your account, we are always available at [email protected].